911 Call Taker — Public Safety Communications Specialist

Regional 911 Intake Solutions; Ross (ND); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Ross, ND seeks a 911 Call Taker to handle emergency and non-emergency calls, confirm locations, and document critical information. The role requires following structured questions and using dispatch software to relay details to responders.

Applicants should have a high school diploma or equivalent, with strong listening, typing, and verbal skills. Training, certifications, and adherence to privacy requirements are essential for success in this fast-paced

Qualifications

• High school diploma or recognized equivalent; customer service/telephone support experience may help.
• Strong listening comprehension, accurate typing, and clear verbal communication required.
• Ability to follow structured procedures and complete assessments as determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Ross, ND seeks a 911 Call Taker to handle emergency and non-emergency calls, confirm locations, and document critical information. The role requires following structured questions and using dispatch software to relay details to responders.

Applicants should have a high school diploma or equivalent, with strong listening, typing, and verbal skills. Training, certifications, and adherence to privacy requirements are essential for success in this fast-paced