911 Call Taker – Join 24/7 Public Safety Team

Regional 911 Intake Solutions; Butte (ND); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance program

Training opportunities

Job summary

Regional 911 Intake Solutions in Butte, ND seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines. You will verify locations, gather caller information, and document details in dispatch software while following protocols for safety and privacy.

The role requires strong listening skills, accurate typing, and clear communication, with rotation shifts and potential overtime. Training and certifications are provided as needed.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension and accurate typing are needed.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Butte, ND seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines. You will verify locations, gather caller information, and document details in dispatch software while following protocols for safety and privacy.

The role requires strong listening skills, accurate typing, and clear communication, with rotation shifts and potential overtime. Training and certifications are provided as needed.