Emergency Communications Call Taker - 24/7 Shifts

National Public Safety Careers; Preble (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training opportunities

Job summary

National Public Safety Careers is seeking a 911 Call Taker in Preble, IN. The role involves taking emergency and nonemergency calls, confirming locations, and relaying information to dispatch teams.

Candidates should have a high school diploma or GED, strong listening and typing skills, and clear verbal communication. Training and certifications are required, with background checks and eligibility standards.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or dispatch experience helpful, though vacancies may accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing

Verbal communication

Customer service

Education

High School Diploma or GED

Job description

National Public Safety Careers is seeking a 911 Call Taker in Preble, IN. The role involves taking emergency and nonemergency calls, confirming locations, and relaying information to dispatch teams.

Candidates should have a high school diploma or GED, strong listening and typing skills, and clear verbal communication. Training and certifications are required, with background checks and eligibility standards.