Emergency Call Taker (24/7 Public Safety Dispatch)

National Public Safety Careers; Indiana; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Takers in Shelby, Indiana. The role focuses on answering emergency and nonemergency calls, confirming locations and caller details, and documenting information for dispatch teams.

Training is provided for call-taking and related procedures. Candidates should have a high school diploma or equivalent and strong listening, typing accuracy, and clear verbal communication.

Qualifications

• High school diploma or recognized equivalent required.
• Previous customer service or public safety experience may be helpful.
• Strong listening and verbal communication skills and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Enter accurate details into call-processing or dispatch software.
• Forward information to dispatch promptly.
• Provide pre-arrival instructions within training.

Skills

Customer service experience

Accurate typing

Listening comprehension

Verbal communication

Education

High school diploma or GED

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers seeks 911 Call Takers in Shelby, Indiana. The role focuses on answering emergency and nonemergency calls, confirming locations and caller details, and documenting information for dispatch teams.

Training is provided for call-taking and related procedures. Candidates should have a high school diploma or equivalent and strong listening, typing accuracy, and clear verbal communication.