Emergency Call Taker (24/7 Shifts)

National Public Safety Careers; Stockwell (IN); On-site; USD 43,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified 911 Call Takers for Stockwell, IN. This position involves taking emergency and nonemergency calls, confirming locations, and entering data into dispatch software. Training, certifications, and the ability to follow structured procedures are essential.

Candidates typically possess a high school diploma and may have prior customer service or dispatch experience. The role may require rotating shifts, including nights and weekends, with potential

Qualifications

• Strong listening comprehension and the ability to follow structured procedures.
• Accurate typing and clear verbal communication are essential in call-taker work.
• Experience in customer service or dispatch helps, but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with focused questions and instructions.
• Utilize language-access and accessibility resources as needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Following procedures

Education

High school diploma

Job description

National Public Safety Careers seeks qualified 911 Call Takers for Stockwell, IN. This position involves taking emergency and nonemergency calls, confirming locations, and entering data into dispatch software. Training, certifications, and the ability to follow structured procedures are essential.

Candidates typically possess a high school diploma and may have prior customer service or dispatch experience. The role may require rotating shifts, including nights and weekends, with potential