Emergency Call Taker — 24/7 Public Safety Operator

National Public Safety Careers; Waynetown (IN); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified candidates for 911 Call Taker roles in Waynetown, IN. The position involves handling emergency and nonemergency calls, confirming locations and callback details, and documenting information in dispatch systems.

Successful applicants typically have a high school diploma or GED, strong listening and typing skills, and clear verbal communication. Training, certifications, and background checks are required, with variable work schedules and potential

Qualifications

• High school diploma or recognized equivalent required.
• Customer service, call center, or public safety experience helpful, though some vacancies may accept applicants without dispatch experience.
• Ability to follow structured procedures and complete required assessments as determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call‑processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language‑access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Clear verbal communication

Education

High school diploma or GED

Job description

National Public Safety Careers seeks qualified candidates for 911 Call Taker roles in Waynetown, IN. The position involves handling emergency and nonemergency calls, confirming locations and callback details, and documenting information in dispatch systems.

Successful applicants typically have a high school diploma or GED, strong listening and typing skills, and clear verbal communication. Training, certifications, and background checks are required, with variable work schedules and potential