Emergency Communications Call Taker (24/7 Shifts)

Public Safety Dispatch Network; Coatesville (IN); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks qualified 911 Call Takers in Coatesville, IN to interact with callers, verify locations, and document critical information for dispatch teams. The role involves working with emergency communications, following structured procedures, and participating in required training and certifications.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to handle stressful situations.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Public Safety Dispatch Network seeks qualified 911 Call Takers in Coatesville, IN to interact with callers, verify locations, and document critical information for dispatch teams. The role involves working with emergency communications, following structured procedures, and participating in required training and certifications.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to handle stressful situations.