Emergency Call Taker — 24/7 Public Safety Support

National Public Safety Careers; New Castle (IN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance programs

Training opportunities

Job summary

National Public Safety Careers invites applications for 911 Call Taker opportunities in New Castle, IN. This role involves handling emergency calls, verifying locations, and documenting information for dispatch.

Typical duties include using approved questions, entering data into systems, and forwarding details to dispatch. A high school diploma and strong listening/typing skills are required. Some vacancies may require prior public safety experience.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and clear communication.
• Ability to follow structured procedures and provide accurate information.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide appropriate pre-arrival instructions within training and certification.

Education

High School Diploma or equivalent

Job description

National Public Safety Careers invites applications for 911 Call Taker opportunities in New Castle, IN. This role involves handling emergency calls, verifying locations, and documenting information for dispatch.

Typical duties include using approved questions, entering data into systems, and forwarding details to dispatch. A high school diploma and strong listening/typing skills are required. Some vacancies may require prior public safety experience.