Emergency Call Taker — 24/7 Public Safety Support

National Public Safety Careers; Cardington Township (OH); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers seeks candidates for 911 Call Taker roles in Cardington, OH. The position involves handling emergency and nonemergency lines, confirming locations, and entering data into dispatch software.

Training and certification are required, with potential background checks and eligibility per agency rules. Applicants should have a high school diploma or equivalent and may benefit from prior customer service or public safety experience.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience is helpful, though some vacancies may accept applicants without dispatch experience.
• Strong listening comprehension and accurate typing are essential; able to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Listening

Typing speed

Verbal communication

Procedural following

Education

High school diploma or GED

Tools

Dispatch software

Job description

National Public Safety Careers seeks candidates for 911 Call Taker roles in Cardington, OH. The position involves handling emergency and nonemergency lines, confirming locations, and entering data into dispatch software.

Training and certification are required, with potential background checks and eligibility per agency rules. Applicants should have a high school diploma or equivalent and may benefit from prior customer service or public safety experience.