911 Call Taker — Critical Emergency Communications Expert

Public Safety Dispatch Network; Peru (IN); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Peru, Indiana seeks a 911 Call Taker to handle emergency and non-emergency lines, verifying locations, collecting caller information, and following structured procedures with dispatch software. Training and certification support are provided.

This role offers a pathway into public safety communications and requires strong listening and typing skills. Employees may work rotating shifts with potential nights, weekends, and overtime.

Qualifications

• High school diploma or equivalent required.
• Previous call-taking or customer service experience preferred.
• Ability to type accurately and follow structured procedures.
• Successful candidates can be required to pass assessments.

Responsibilities

• Answer incoming emergency calls and primary lines.
• Confirm incident location and caller information.
• Ask focused questions to identify urgency.
• Enter details into call-processing or dispatch software.
• Forward information to the appropriate dispatch function.
• Provide pre-arrival instructions within training.

Skills

Customer service

Typing

Active listening

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing systems

Job description

Public Safety Dispatch Network in Peru, Indiana seeks a 911 Call Taker to handle emergency and non-emergency lines, verifying locations, collecting caller information, and following structured procedures with dispatch software. Training and certification support are provided.

This role offers a pathway into public safety communications and requires strong listening and typing skills. Employees may work rotating shifts with potential nights, weekends, and overtime.