Emergency Communications Call Taker (24/7 Shifts)

Public Safety Dispatch Network; Paragon (IN); Presencial; USD 38.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Descripción de la vacante

Public Safety Dispatch Network in Paragon, Indiana, seeks dedicated individuals to join our 911 call taker team. You will listen for emergencies, verify locations, and document vital information to guide responders.

Applicants should have a high school diploma, strong typing, clear communication, and the ability to follow structured procedures. Training leads to certifications and a stable on-site schedule with competitive benefits.

Formación

• High school diploma or equivalent.
• Strong listening and typing skills.
• Clear verbal communication and calm under pressure.
• Ability to follow structured procedures and complete assessments.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Conocimientos

Strong listening skills

Accurate typing

Clear verbal communication

Ability to follow procedures

Educación

High school diploma or equivalent

Descripción del empleo

Public Safety Dispatch Network in Paragon, Indiana, seeks dedicated individuals to join our 911 call taker team. You will listen for emergencies, verify locations, and document vital information to guide responders.

Applicants should have a high school diploma, strong typing, clear communication, and the ability to follow structured procedures. Training leads to certifications and a stable on-site schedule with competitive benefits.