Emergency Call Taker — 24/7 Public Safety Support

National Public Safety Careers; Bartlett (OH); On-site; USD 36,000 - 60,000; Full time

Job summary

National Public Safety Careers seeks qualified candidates for 911 Call Taker opportunities in Plymouth, OH. The role involves answering emergency and nonemergency lines, confirming locations, and documenting information to support emergency response teams.

Successful applicants typically have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Employment may require background checks and completion of training and certifications.

Qualifications

• High school diploma or recognized equivalent required.
• Previous customer service or call center experience helpful but not mandatory.
• Strong listening, typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.

Skills

Listening skills

Typing accuracy

Verbal communication

Customer service experience

Education

High school diploma or GED

Tools

Dispatch/call-processing software

Job description

National Public Safety Careers seeks qualified candidates for 911 Call Taker opportunities in Plymouth, OH. The role involves answering emergency and nonemergency lines, confirming locations, and documenting information to support emergency response teams.

Successful applicants typically have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Employment may require background checks and completion of training and certifications.