Emergency Communications Call Taker - 24/7 Safety Support

National Public Safety Careers; East Lynn (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking a 911 Call Taker in East Lynn, IL. The role involves answering emergency and nonemergency lines, confirming locations, and entering data into dispatch software. You will work to identify urgency and relay information to the appropriate teams.

Ideal candidates have a high school diploma or GED, excellent listening skills, and precise typing. Training and certifications will be provided for required procedures and privacy protections.

Qualifications

• Requires high school diploma or equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Active listening

Accurate typing

Verbal communication

Structured procedures

Education

High school diploma or GED

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers is seeking a 911 Call Taker in East Lynn, IL. The role involves answering emergency and nonemergency lines, confirming locations, and entering data into dispatch software. You will work to identify urgency and relay information to the appropriate teams.

Ideal candidates have a high school diploma or GED, excellent listening skills, and precise typing. Training and certifications will be provided for required procedures and privacy protections.