Emergency Call Taker – 24/7 Public Safety Dispatcher

Public Safety Dispatch Network; Lincolnshire (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid training

Retirement contributions

Job summary

Public Safety Dispatch Network in Lincolnshire, IL seeks 911 Call Takers to be the first point of contact for emergency callers. You will gather critical details and relay information to responders to coordinate rapid assistance.

Roles may require rotating shifts, nights, weekends, and holidays to ensure 24/7 coverage. A high school diploma and strong listening/typing skills, plus the ability to follow procedures, are required with training provided for certification.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Communication

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Lincolnshire, IL seeks 911 Call Takers to be the first point of contact for emergency callers. You will gather critical details and relay information to responders to coordinate rapid assistance.

Roles may require rotating shifts, nights, weekends, and holidays to ensure 24/7 coverage. A high school diploma and strong listening/typing skills, plus the ability to follow procedures, are required with training provided for certification.