Emergency 911 Call Taker – Rapid, Clear Communicator

National Public Safety Careers; Elmwood (MA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking candidates for 911 Call Taker positions in Elmwood, MA. Responsibilities include answering emergency lines, confirming locations and contact details, and entering data into dispatch software. Candidates should have a high school diploma or equivalent and strong listening and typing skills.

Employees may work rotating shifts in a 24-hour environment; training and certifications are required, with benefits tied to appointment type and schedule.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Provide pre-arrival instructions as trained and certified.

Education

High school diploma

Job description

National Public Safety Careers is seeking candidates for 911 Call Taker positions in Elmwood, MA. Responsibilities include answering emergency lines, confirming locations and contact details, and entering data into dispatch software. Candidates should have a high school diploma or equivalent and strong listening and typing skills.

Employees may work rotating shifts in a 24-hour environment; training and certifications are required, with benefits tied to appointment type and schedule.