Emergency Call Taker | 24/7 Public Safety Dispatch

Public Safety Dispatch Network; Liberty (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Liberty, IL seeks 911 Call Takers to respond to emergency calls, verify locations, and document information for dispatch coordination. Duties include handling both call-taking and potential dispatch responsibilities, with training and certification emphasized.

Candidates should be prepared for a 24-hour operations environment. Applicants typically hold a high school diploma or equivalent, with customer service or public safety experience helpful.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High School Diploma or equivalent

Job description

Public Safety Dispatch Network in Liberty, IL seeks 911 Call Takers to respond to emergency calls, verify locations, and document information for dispatch coordination. Duties include handling both call-taking and potential dispatch responsibilities, with training and certification emphasized.

Candidates should be prepared for a 24-hour operations environment. Applicants typically hold a high school diploma or equivalent, with customer service or public safety experience helpful.