Emergency Communications Call Taker - 24/7 Shifts

National Public Safety Careers; East Dubuque (IL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in East Dubuque, IL. Call takers are the first responders in emergencies, asking focused questions, confirming locations, and documenting critical details for dispatch teams.

Position emphasizes following structured procedures, completing training, and earning required certifications. Candidates may operate in 24-hour centers with shift variations; background checks and assessments are typical.

Qualifications

• Requires high school diploma or equivalent.
• Strong listening comprehension is essential for accurate data collection.
• Clear verbal communication and ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in East Dubuque, IL. Call takers are the first responders in emergencies, asking focused questions, confirming locations, and documenting critical details for dispatch teams.

Position emphasizes following structured procedures, completing training, and earning required certifications. Candidates may operate in 24-hour centers with shift variations; background checks and assessments are typical.