Emergency Communications Call Taker — 24/7 Response

Public Safety Dispatch Network; Milford Center (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers to be the first point of contact for emergency reporting in Milford Center, OH. The role involves asking focused questions, confirming locations, and documenting information for responders.

Training and certifications are required before performing pre-arrival instructions. Candidates should have a high school diploma or equivalent and may benefit from prior customer service or public safety experience.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and typing skills are required.
• Ability to follow structured procedures and communicate clearly.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify urgency and nature of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers to be the first point of contact for emergency reporting in Milford Center, OH. The role involves asking focused questions, confirming locations, and documenting information for responders.

Training and certifications are required before performing pre-arrival instructions. Candidates should have a high school diploma or equivalent and may benefit from prior customer service or public safety experience.