Emergency Communications Specialist (911 Call Taker)

Public Safety Dispatch Network; Carey (OH); Presencial; USD 36 000 - 48 000; Tempo integral

Resumo da oferta

Public Safety Dispatch Network in Carey, OH, is seeking 911 Call Takers to be among the first responders for emergency calls. You will ask focused questions, confirm locations, and document information for responders.

This role may involve rotating shifts, nights, weekends, holidays, and overtime. A high school diploma is commonly required; prior customer service or public safety experience may help. Successful candidates must follow structured procedures and complete required training.

Qualificações

• High school diploma or recognized equivalent is commonly required.
• Previous customer service or public safety experience may help.
• Ability to follow structured procedures and complete assessments.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conhecimentos

Active listening

Clear communication

Typing speed

Customer service

Formação académica

High school diploma

Descrição da oferta de emprego

Public Safety Dispatch Network in Carey, OH, is seeking 911 Call Takers to be among the first responders for emergency calls. You will ask focused questions, confirm locations, and document information for responders.

This role may involve rotating shifts, nights, weekends, holidays, and overtime. A high school diploma is commonly required; prior customer service or public safety experience may help. Successful candidates must follow structured procedures and complete required training.