911 Call Taker — 24/7 Emergency Response

National Public Safety Careers; Millersburg (OH); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Taker candidates for a position located in Millersburg, OH. Responsibilities include answering emergency and nonemergency lines, confirming locations and callback information, and documenting details in dispatch software during high-pressure incidents.

The role requires strong listening and communication abilities, a high school diploma or equivalent, and the ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or public safety experience may be helpful.
• Strong listening comprehension and accurate typing.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Typing

Verbal communication

Listening skills

Education

High school diploma

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers seeks 911 Call Taker candidates for a position located in Millersburg, OH. Responsibilities include answering emergency and nonemergency lines, confirming locations and callback information, and documenting details in dispatch software during high-pressure incidents.

The role requires strong listening and communication abilities, a high school diploma or equivalent, and the ability to follow structured procedures.