Emergency Call Taker — 24/7 Public Safety Support

Public Safety Dispatch Network; Wilberforce (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Wilberforce, OH seeks a 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document details using dispatch software. The role requires careful listening, accurate typing, and clear communication under pressure, with training and certification guiding pre-arrival instructions.

Responsibilities include prompt incident information forwarding and maintaining caller privacy while supporting a 24/7 operations environment with rotating

Qualifications

• High school diploma or equivalent required; related customer service experience is helpful.
• Ability to listen carefully, type accurately, and communicate clearly under pressure.
• Willingness to follow structured procedures and complete assessments as required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification guidelines.
• Maintain caller privacy and confidentiality.

Skills

Listening comprehension

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call/dispatch software

Job description

Public Safety Dispatch Network in Wilberforce, OH seeks a 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document details using dispatch software. The role requires careful listening, accurate typing, and clear communication under pressure, with training and certification guiding pre-arrival instructions.

Responsibilities include prompt incident information forwarding and maintaining caller privacy while supporting a 24/7 operations environment with rotating