911 Call Taker - Emergency Communications (24/7)

Public Safety Dispatch Network; Stow (OH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Stow, OH seeks 911 Call Takers to greet callers, confirm locations, and document critical information for responders. You will use approved questions to assess urgency, enter data into dispatch software, and relay details to the appropriate team.

Successful candidates typically have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Active listening

Typing

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Stow, OH seeks 911 Call Takers to greet callers, confirm locations, and document critical information for responders. You will use approved questions to assess urgency, enter data into dispatch software, and relay details to the appropriate team.

Successful candidates typically have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.