911 Call Taker — 24/7 Emergency Communications

Public Safety Dispatch Network; Middletown (NJ); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Ongoing training

Résumé du poste

Public Safety Dispatch Network in Middletown, NJ is seeking 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, confirm locations, and document information for responders.

Role may involve rotating shifts, nights, weekends, and overtime. A high school diploma and strong listening, typing, and verbal communication are essential for success.

Qualifications

• High school diploma or equivalent required; prior dispatch experience helpful but not always needed.
• Strong listening comprehension, fast and accurate typing, clear verbal communication.
• Ability to follow structured procedures and complete required assessments.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Connaissances

Listening comprehension

Accurate typing

Verbal communication

Following structured procedures

Formation

High school diploma or equivalent

Outils

Call-processing software

Description du poste

Public Safety Dispatch Network in Middletown, NJ is seeking 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, confirm locations, and document information for responders.

Role may involve rotating shifts, nights, weekends, and overtime. A high school diploma and strong listening, typing, and verbal communication are essential for success.