Emergency Communications Call Taker Hartford, OH (24/7)

Public Safety Dispatch Network; Hartford Township (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Hartford, OH is seeking 911 Call Takers to answer incoming emergency lines and gather essential information. You will confirm location, document details, and enter information into dispatch software while supporting responders with accurate call data.

Candidates typically have a high school diploma; strong listening, typing, and clear communication are required. Training, background checks, and certifications are part of the process, with flexible shifts

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access resources when needed and follow training.
• Provide authorized pre-arrival instructions only within training.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Hartford, OH is seeking 911 Call Takers to answer incoming emergency lines and gather essential information. You will confirm location, document details, and enter information into dispatch software while supporting responders with accurate call data.

Candidates typically have a high school diploma; strong listening, typing, and clear communication are required. Training, background checks, and certifications are part of the process, with flexible shifts