911 Call Taker — Emergency Communications (24/7 Shifts)

National Public Safety Careers; Star (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

National Public Safety Careers in Star, NC is hiring 911 Call Takers to be the first point of contact for emergency calls. You will verify incident location, gather essential details, and document critical information for dispatch teams to coordinate responses.

Roles may require working rotating shifts, including nights, weekends, and holidays, with overtime as needed. Strong listening and typing skills, clear communication, and adherence to procedures are essential for success.

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service or telephone support experience is helpful but not always required.
• Dispatch experience is not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist callers with instructions while maintaining composure.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening skills

Accurate typing

Verbal communication

Follow procedures

Education

High school diploma

Tools

Call-processing software

Job description

National Public Safety Careers in Star, NC is hiring 911 Call Takers to be the first point of contact for emergency calls. You will verify incident location, gather essential details, and document critical information for dispatch teams to coordinate responses.

Roles may require working rotating shifts, including nights, weekends, and holidays, with overtime as needed. Strong listening and typing skills, clear communication, and adherence to procedures are essential for success.