Emergency Call Taker — 24/7 Public Safety Support

National Public Safety Careers; Pendleton (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

National Public Safety Careers is seeking diligent 911 Call Taker candidates for Pendleton, NC. You will listen carefully, collect accurate caller data, and enter details into dispatch systems to support responders.

Applicants typically have a high school diploma, experience in customer service, and the ability to follow structured procedures. Training will cover call-taking and safety protocols.

Qualifications

• High school diploma or equivalent is normally required.
• Strong listening and clear verbal communication are essential.
• Prior customer service or public safety exposure is beneficial.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify urgency and actions.
• Enter details into dispatch software accurately.
• Forward information promptly to dispatch teams.
• Provide calm guidance and follow training for pre-arrival instructions.

Skills

Customer service

Active listening

Excellent communication

Typing speed

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing software

Job description

National Public Safety Careers is seeking diligent 911 Call Taker candidates for Pendleton, NC. You will listen carefully, collect accurate caller data, and enter details into dispatch systems to support responders.

Applicants typically have a high school diploma, experience in customer service, and the ability to follow structured procedures. Training will cover call-taking and safety protocols.