Emergency Communications Call Taker (24/7)

Regional 911 Intake Solutions; Woburn (MA); Presencial; USD 42.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Continuing training

Descripción de la vacante

Regional 911 Intake Solutions in Woburn, MA is seeking qualified 911 Call Takers to process emergency and non-emergency calls on site. You will verify location, collect caller information, document details, and relay critical data to dispatch to ensure rapid response.

Candidates should have a high school diploma, strong listening, fast typing, clear communication, and the ability to follow procedures; training and certification are provided.

Formación

• High school diploma or equivalent required; some vacancies may accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete required assessments as determined by the agency.

Responsabilidades

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Provide pre-arrival instructions only within training and certification.

Conocimientos

Listening skills

Typing speed

Verbal communication

Procedural compliance

Educación

High school diploma or equivalent

Descripción del empleo

Regional 911 Intake Solutions in Woburn, MA is seeking qualified 911 Call Takers to process emergency and non-emergency calls on site. You will verify location, collect caller information, document details, and relay critical data to dispatch to ensure rapid response.

Candidates should have a high school diploma, strong listening, fast typing, clear communication, and the ability to follow procedures; training and certification are provided.