Critical 911 Call Taker — 24/7 Shifts & Training

Regional 911 Intake Solutions; Sutton (MA); Sur place; USD 50 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid leave

Retirement contributions

Continuing training

Résumé du poste

Regional 911 Intake Solutions in Sutton, MA seeks dedicated 911 Call Takers to handle emergency and nonemergency calls with strong listening and communication skills. Training and certifications are provided, with duties including precise data entry and coordination with dispatch teams.

Applicants should have high school diploma or equivalent; prior customer service or public safety exposure is helpful, though dispatch experience is not strictly required.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience is helpful, though dispatch experience may not be required.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.

Connaissances

Active listening

Typing

Verbal communication

Formation

High school diploma or equivalent

Description du poste

Regional 911 Intake Solutions in Sutton, MA seeks dedicated 911 Call Takers to handle emergency and nonemergency calls with strong listening and communication skills. Training and certifications are provided, with duties including precise data entry and coordination with dispatch teams.

Applicants should have high school diploma or equivalent; prior customer service or public safety exposure is helpful, though dispatch experience is not strictly required.