911 Call Taker — Essential Public Safety Communications

National Public Safety Careers; Aledo (IL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers is seeking qualified 911 Call Takers for opportunities in North Henderson, IL. Responsibilities include answering emergency lines, confirming locations, and entering details into dispatch software.

Training and certification are required for providing pre-arrival instructions. Applicants should have strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required; customer service or public safety experience helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication expected.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Procedures

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers is seeking qualified 911 Call Takers for opportunities in North Henderson, IL. Responsibilities include answering emergency lines, confirming locations, and entering details into dispatch software.

Training and certification are required for providing pre-arrival instructions. Applicants should have strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures.