911 Call Taker: Start a Career in Emergency Communications

National Public Safety Careers; Colp (IL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Colp, IL. You will listen to emergency calls, verify location, collect caller information, and document details using dispatch software.

The role may involve rotating shifts and requiring completion of training and certifications. A high school diploma or equivalent is commonly required; previous customer service or public safety experience may help.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may be helpful.
• Ability to listen carefully, type accurately, and follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High School Diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Colp, IL. You will listen to emergency calls, verify location, collect caller information, and document details using dispatch software.

The role may involve rotating shifts and requiring completion of training and certifications. A high school diploma or equivalent is commonly required; previous customer service or public safety experience may help.