Emergency Communications 911 Call Taker (24/7)

Regional 911 Intake Solutions; Gap Mills (WV); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions in Gap Mills, WV seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines. You will verify location data, collect caller details, and document information for dispatch teams with accuracy and calm under pressure.

The role requires listening and typing proficiency, clear communication, and strict adherence to established procedures. Prior dispatch or public safety experience is advantageous but not mandatory.

Qualifications

• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication is required for emergencies and routine calls.
• Ability to follow structured procedures and guidance during calls.
• Experience in customer service or public safety is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Ask focused questions to determine nature and urgency.
• Enter details into call-processing or dispatch software accurately.

Skills

Active listening

Typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Gap Mills, WV seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines. You will verify location data, collect caller details, and document information for dispatch teams with accuracy and calm under pressure.

The role requires listening and typing proficiency, clear communication, and strict adherence to established procedures. Prior dispatch or public safety experience is advantageous but not mandatory.