Emergency Communications Operator — 24/7 911 Call Taker

Regional 911 Intake Solutions; Charmco (WV); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Charmco, WV, is seeking dedicated 911 Call Taker personnel to handle emergency and nonemergency lines. You will confirm locations, collect caller information, and document details for dispatch teams.

The role requires strong listening skills, clear verbal communication, and the ability to follow structured procedures with accuracy. Training and certification updates are part of ongoing employment.

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service or public safety is helpful but not always required.
• Ability to follow structured procedures and listen attentively.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.

Skills

Active listening

Clear verbal communication

Accurate typing

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Charmco, WV, is seeking dedicated 911 Call Taker personnel to handle emergency and nonemergency lines. You will confirm locations, collect caller information, and document details for dispatch teams.

The role requires strong listening skills, clear verbal communication, and the ability to follow structured procedures with accuracy. Training and certification updates are part of ongoing employment.