911 Call Taker: Calm, Precise Emergency Communicator

Regional 911 Intake Solutions; Gallipolis Ferry (WV); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Gallipolis Ferry, WV is seeking 911 Call Takers who speak with callers reporting emergencies, confirm locations, and document information for responders. Typical duties include answering calls, verifying incident location, entering data into dispatch systems, and providing pre-arrival instructions within training.

Applicants usually need a high school diploma or equivalent; strong listening, typing, and verbal communication skills; and a willingness to work

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow step-by-step procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Gallipolis Ferry, WV is seeking 911 Call Takers who speak with callers reporting emergencies, confirm locations, and document information for responders. Typical duties include answering calls, verifying incident location, entering data into dispatch systems, and providing pre-arrival instructions within training.

Applicants usually need a high school diploma or equivalent; strong listening, typing, and verbal communication skills; and a willingness to work