911 Call Taker — Calm, Precise Emergency Support

Regional 911 Intake Solutions; Bickmore (WV); On-site; USD 32,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions in West Virginia is seeking 911 Call Takers to gather essential information from callers and document details for dispatch coordination. The role may involve rotating shifts and on-call duties in a 24/7 operations center to support public safety.

Requirements commonly include a high school diploma and strong listening, typing, and communication skills; formal training and certifications will be provided in the official vacancy.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Regional 911 Intake Solutions in West Virginia is seeking 911 Call Takers to gather essential information from callers and document details for dispatch coordination. The role may involve rotating shifts and on-call duties in a 24/7 operations center to support public safety.

Requirements commonly include a high school diploma and strong listening, typing, and communication skills; formal training and certifications will be provided in the official vacancy.