Emergency Call Taker: 24/7 Shifts & Critical Support

Regional 911 Intake Solutions; Bowden (WV); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Bowden, WV seeks conscientious 911 Call Takers to handle emergency and nonemergency lines, gather critical details, and enter information into dispatch systems. You may work rotating shifts, complete call-taking training, and obtain required certifications while serving the public safety mission.

Strong listening, typing and clear communication are essential. High school diploma or equivalent is commonly required; prior customer service experience is helpful as

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening and accurate typing are essential for accurate information gathering.
• Clear verbal communication and the ability to follow structured procedures are needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.

Skills

Listening skills

Typing accuracy

Verbal communication

Following procedures

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Bowden, WV seeks conscientious 911 Call Takers to handle emergency and nonemergency lines, gather critical details, and enter information into dispatch systems. You may work rotating shifts, complete call-taking training, and obtain required certifications while serving the public safety mission.

Strong listening, typing and clear communication are essential. High school diploma or equivalent is commonly required; prior customer service experience is helpful as