911 Call Taker - Begin a Critical Public Safety Role

Regional 911 Intake Solutions; Gandeeville (WV); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Gandeeville, WV seeks 911 Call Takers to handle emergency and nonemergency lines with careful questioning and accurate data entry. Training and certification are required to provide safe, effective pre-arrival instructions.

Applicants should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills. The role may involve rotating shifts to support around-the-clock emergency response.

Qualifications

• High school diploma or equivalent required.
• Customer service or public-facing experience helpful.
• Ability to follow structured procedures and listen carefully.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Customer service

Clear communication

Typing accuracy

Structured procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Gandeeville, WV seeks 911 Call Takers to handle emergency and nonemergency lines with careful questioning and accurate data entry. Training and certification are required to provide safe, effective pre-arrival instructions.

Applicants should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills. The role may involve rotating shifts to support around-the-clock emergency response.