Emergency 911 Call Taker — Be First On Scene (24/7)

Regional 911 Intake Solutions; Great Cacapon (WV); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions seeks a 911 Call Taker in Great Cacapon, WV to answer emergency and nonemergency lines, verify locations, and document information for dispatch. The role involves following structured procedures, using approved questions, and ensuring timely data entry into dispatch software.

Responsibilities include forwarding incident details, assisting distressed callers, and applying language-access resources as needed while adhering to training and certification requirements.

Qualifications

• High school diploma or recognized equivalent required.
• Customer service, telephone support or public safety experience helpful; some vacancies accept applicants without dispatch experience.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Follow structured procedures

Education

High school diploma or recognized equivalent

Job description

Regional 911 Intake Solutions seeks a 911 Call Taker in Great Cacapon, WV to answer emergency and nonemergency lines, verify locations, and document information for dispatch. The role involves following structured procedures, using approved questions, and ensuring timely data entry into dispatch software.

Responsibilities include forwarding incident details, assisting distressed callers, and applying language-access resources as needed while adhering to training and certification requirements.