911 Call Taker & Dispatcher — Emergency Communications

Regional 911 Intake Solutions; Hundred (WV); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Hundred, WV to handle emergency and nonemergency lines. You will confirm locations, gather callback data, and document details for dispatch teams.

Ideal candidates will have a high school diploma or equivalent, strong listening skills, clear communication, and accurate typing. Training, shifts, and overtime may be required to cover 24/7 operations.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension and clear verbal communication are essential.
• Accurate typing and following structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Active listening

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Hundred, WV to handle emergency and nonemergency lines. You will confirm locations, gather callback data, and document details for dispatch teams.

Ideal candidates will have a high school diploma or equivalent, strong listening skills, clear communication, and accurate typing. Training, shifts, and overtime may be required to cover 24/7 operations.