Emergency Call Taker – 24/7 Public Safety Operator

Regional 911 Intake Solutions; Ware Neck (VA); Presencial; USD 38 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Resumo da oferta

Regional 911 Intake Solutions in Ware Neck, VA is seeking a proactive 911 Call Taker to handle emergency and nonemergency calls. You will verify incident locations, collect caller information, and document details in dispatch software to support rapid response.

The role requires listening skills, accurate typing, clear communication, and the ability to follow structured procedures, with on-the-job training and certifications as needed. Candidates may work varied shifts in a 24/7 environment.

Qualificações

• High school diploma or recognized equivalent is commonly required.
• Strong listening, accurate typing, clear verbal communication, and following structured procedures are essential.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conhecimentos

Listening comprehension

Accurate typing

Clear verbal communication

Ability to follow procedures

Formação académica

High school diploma or GED

Ferramentas

Call-processing software

Descrição da oferta de emprego

Regional 911 Intake Solutions in Ware Neck, VA is seeking a proactive 911 Call Taker to handle emergency and nonemergency calls. You will verify incident locations, collect caller information, and document details in dispatch software to support rapid response.

The role requires listening skills, accurate typing, clear communication, and the ability to follow structured procedures, with on-the-job training and certifications as needed. Candidates may work varied shifts in a 24/7 environment.