24/7 911 Call Taker — Public Safety Support

Regional 911 Intake Solutions; Procious (WV); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Procious, WV seeks qualified individuals to serve as 911 Call Takers. This role involves handling emergency and nonemergency calls, verifying locations, and collecting caller information to support rapid dispatch.

Candidates must be able to work rotating shifts and complete required training and certifications. Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, clear communication, and the ability to follow

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and accurate typing are important.
• Clear verbal communication and the ability to follow structured procedures are needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High School Diploma or equivalent

Job description

Regional 911 Intake Solutions in Procious, WV seeks qualified individuals to serve as 911 Call Takers. This role involves handling emergency and nonemergency calls, verifying locations, and collecting caller information to support rapid dispatch.

Candidates must be able to work rotating shifts and complete required training and certifications. Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, clear communication, and the ability to follow