Emergency Call Taker — Start Your Public Safety Career

Regional 911 Intake Solutions; Cedar Falls (IA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions is seeking a qualified 911 Call Taker in Cedar Falls, IA. The role involves answering emergency and nonemergency lines, confirming locations, and entering data into dispatch systems.

You will follow established procedures to guide callers and coordinate with field responders. Successful candidates typically hold a high school diploma, may have prior customer service or public safety experience, and must be able to work in rotating shifts with a focus on accuracy and

Qualifications

• High school diploma or recognized equivalent.
• Some customer service, telephone support, or public safety experience helps, but is not required.
• Ability to follow structured procedures and stay calm under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency
• Enter details into call-processing or dispatch software
• Forward incident information to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training

Skills

Active listening

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking a qualified 911 Call Taker in Cedar Falls, IA. The role involves answering emergency and nonemergency lines, confirming locations, and entering data into dispatch systems.

You will follow established procedures to guide callers and coordinate with field responders. Successful candidates typically hold a high school diploma, may have prior customer service or public safety experience, and must be able to work in rotating shifts with a focus on accuracy and