911 Call Taker: Launch Your Public Safety Career

Public Safety Dispatch Network; Iowa (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Public Safety Dispatch Network is seeking qualified applicants for 911 call taker roles in Iowa. Responsibilities include taking emergency and nonemergency calls, confirming locations, and entering data into dispatch software.

Candidates should have strong listening skills, accurate typing, and clear communication. Training is required, with opportunities across rotating shifts and standard overtime expectations.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training.

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking qualified applicants for 911 call taker roles in Iowa. Responsibilities include taking emergency and nonemergency calls, confirming locations, and entering data into dispatch software.

Candidates should have strong listening skills, accurate typing, and clear communication. Training is required, with opportunities across rotating shifts and standard overtime expectations.