911 Call Taker — Jumpstart Your Public Safety Career

Regional 911 Intake Solutions; Thompson (IA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks 911 Call Takers for Thompson, IA. The role involves handling emergency and nonemergency lines, confirming locations, and entering data into dispatch systems to support responders.

Candidates should have strong listening skills, clear verbal communication, and accurate data-entry abilities. Training, certifications, and occasional shifts may be required, with benefits matching agency policies.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Data entry

Verbal communication

Typing speed

Education

High school diploma

Equivalent education accepted

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks 911 Call Takers for Thompson, IA. The role involves handling emergency and nonemergency lines, confirming locations, and entering data into dispatch systems to support responders.

Candidates should have strong listening skills, clear verbal communication, and accurate data-entry abilities. Training, certifications, and occasional shifts may be required, with benefits matching agency policies.