911 Call Taker — Critical Public Safety Communications

Regional 911 Intake Solutions; Bondurant (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance program

Continuing training

Job summary

Regional 911 Intake Solutions in Bondurant, IA seeks qualified 911 Call Takers. The role involves answering emergency and nonemergency lines, confirming locations, and documenting critical information for dispatch teams. Training and certifications are provided, with assessments to ensure quality and privacy.

The job may require rotating shifts and compliance with background checks. Applicants typically have a high school diploma, strong listening and typing skills, and clear verbal

Qualifications

• High school diploma or equivalent is commonly required.
• Previous customer service or call-center experience is helpful but not always required.
• Successful candidates must pass assessments and background checks.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller contact information.
• Ask structured questions to determine nature and urgency of the situation.
• Enter details into call-processing or dispatch software accurately.

Skills

Listening skills

Typing accuracy

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Bondurant, IA seeks qualified 911 Call Takers. The role involves answering emergency and nonemergency lines, confirming locations, and documenting critical information for dispatch teams. Training and certifications are provided, with assessments to ensure quality and privacy.

The job may require rotating shifts and compliance with background checks. Applicants typically have a high school diploma, strong listening and typing skills, and clear verbal