911 Call Taker & Dispatcher – Emergency Communications

Regional 911 Intake Solutions; Steamboat Rock (IA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Iowa seeks a 911 Call Taker to handle incoming emergency and nonemergency calls, verify locations, and document details for dispatch teams. The role involves structured questioning and clear communication under pressure.

Responsibilities include entering data into dispatch software, forwarding information promptly, and using accessibility resources when needed. Training and certifications are required for pre-arrival instructions and ongoing performance

Qualifications

• High school diploma or recognized equivalent.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or recognized equivalent

Job description

Regional 911 Intake Solutions in Iowa seeks a 911 Call Taker to handle incoming emergency and nonemergency calls, verify locations, and document details for dispatch teams. The role involves structured questioning and clear communication under pressure.

Responsibilities include entering data into dispatch software, forwarding information promptly, and using accessibility resources when needed. Training and certifications are required for pre-arrival instructions and ongoing performance