Emergency Call Taker - 24/7 Public Safety Support

Regional 911 Intake Solutions; Wilton (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Wilton, IA seeks a 911 Call Taker to handle emergency and non-emergency lines. You will confirm locations, document details, and relay information to dispatch teams to coordinate responses.

Candidates should have a high school diploma, strong listening skills, accurate typing, and the ability to follow structured procedures. Training and certifications are provided as part of the role.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension and clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training scope.

Skills

Listening

Typing speed

Verbal communication

Education

High school diploma

Job description

Regional 911 Intake Solutions in Wilton, IA seeks a 911 Call Taker to handle emergency and non-emergency lines. You will confirm locations, document details, and relay information to dispatch teams to coordinate responses.

Candidates should have a high school diploma, strong listening skills, accurate typing, and the ability to follow structured procedures. Training and certifications are provided as part of the role.