911 Emergency Communications Specialist

Regional 911 Intake Solutions; Cedar Township (IA); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

Regional 911 Intake Solutions in Cedar, IA seeks a dedicated 911 Call Taker to join a public safety communications team. You will handle emergency and nonemergency calls, verify locations and contact details, and document information for dispatch coordination.

Ideal candidates have a high school diploma, strong listening and typing skills, and clear verbal communication. Training, certifications, and adherence to privacy policies are essential for success in this role.

Formación

• Strong listening comprehension and clear verbal communication are essential.
• Accurate typing and data entry are required to document information.
• Customer service experience is beneficial for interacting with callers.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Conocimientos

Listening

Typing

Verbal communication

Customer service

Educación

High school diploma

Descripción del empleo

Regional 911 Intake Solutions in Cedar, IA seeks a dedicated 911 Call Taker to join a public safety communications team. You will handle emergency and nonemergency calls, verify locations and contact details, and document information for dispatch coordination.

Ideal candidates have a high school diploma, strong listening and typing skills, and clear verbal communication. Training, certifications, and adherence to privacy policies are essential for success in this role.