Emergency Call Taker — 24/7 Public Safety Support

Regional 911 Intake Solutions; Hawarden (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Hawarden, IA seeks 911 Call Takers to handle emergency calls, verify locations, and relay details to dispatch. Training and certifications are required; background checks apply. Roles may involve rotating shifts and 24-hour operations.

Applicants should have a high school diploma or equivalent; prior customer service is helpful. Strong listening, typing, and verbal communication are essential for success.

Qualifications

• High school diploma or equivalent required; dispatch experience not always needed.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions within training.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma

Job description

Regional 911 Intake Solutions in Hawarden, IA seeks 911 Call Takers to handle emergency calls, verify locations, and relay details to dispatch. Training and certifications are required; background checks apply. Roles may involve rotating shifts and 24-hour operations.

Applicants should have a high school diploma or equivalent; prior customer service is helpful. Strong listening, typing, and verbal communication are essential for success.