Emergency Call Taker – 24/7 Public Safety Dispatch

Regional 911 Intake Solutions; Blanchard (IA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions in Blanchard, IA seeks trained callers to handle emergency and nonemergency lines. The role focuses on gathering location and callback data, asking disciplined questions, and documenting details for dispatch teams. Training and certifications enable pre-arrival instructions and safe guidance.

Applicants typically need a high school diploma, strong listening and typing abilities, and the capacity to work within structured procedures and shifts as required.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and typing skills required.
• Ability to follow structured procedures and meet assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Strong listening skills

Accurate typing

Clear verbal communication

Following structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Blanchard, IA seeks trained callers to handle emergency and nonemergency lines. The role focuses on gathering location and callback data, asking disciplined questions, and documenting details for dispatch teams. Training and certifications enable pre-arrival instructions and safe guidance.

Applicants typically need a high school diploma, strong listening and typing abilities, and the capacity to work within structured procedures and shifts as required.