Emergency 911 Call Taker — Public Safety

Regional 911 Intake Solutions; Dyersville (IA); Presencial; USD 32 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Continuing training

Resumo da oferta

Regional 911 Intake Solutions in Iowa is seeking a dedicated 911 Call Taker to begin the information-gathering process during emergencies. You will ask focused questions, confirm incident locations, and document caller data for dispatch coordination.

The role may involve rotating shifts, nights, weekends, holidays, and overtime. A high school diploma is required; prior customer service or public-safety experience helps.

Qualificações

• High school diploma or recognized equivalent; customer service or public safety experience is helpful.
• Strong listening, typing, and communication abilities are essential.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Conhecimentos

Listening skills

Typing accuracy

Verbal communication

Attention to detail

Formação académica

High school diploma or GED

Descrição da oferta de emprego

Regional 911 Intake Solutions in Iowa is seeking a dedicated 911 Call Taker to begin the information-gathering process during emergencies. You will ask focused questions, confirm incident locations, and document caller data for dispatch coordination.

The role may involve rotating shifts, nights, weekends, holidays, and overtime. A high school diploma is required; prior customer service or public-safety experience helps.